FAQ

This depends on the length of your workout, what your workout consisted of, and your physical size, along with your dietary structure and goals. As a rough rule of thumb, around 1/2 gram of protein per kilogram of body weight consumed within 30 minutes will help encourage recovery and repair of muscle tissue.

No, our spreads are not vegan friendly, because they are made with whey protein isolate, which is a biproduct of cheese.

No, we do not use any refined sugar in our products, instead, we use an ingredient called Allulose, which doesn’t get metabolised by the body.

Yes. All PRO products are gluten free.

We have sample sizes of our Bourbon VanilIa and our Classic Cocoa Whey Protein Isolate are available to purchase on their product pages for $4.50 each. They are 50g sachets, which is one serving. 

The best method of storage for Whey Protein Isolate and High Protein Spread is in a cool, dry location, and properly closed. Refrigeration should only be used when room temperature exceeds 27°C.

SuperMilk must be refrigerated below 4°C and consumed within 14 days of opening.

The expiration date is clearly listed on the package. We are committed to keeping our batch sizes small to ensure maximum freshness of our products.

Share details about your shipping policies, item returns, or customer service.

You can select your preferred payment method at checkout.

We accept

We accept secure payments for both local & international customers all major credit and debit cards, including Visa and Mastercard. PayPal is also available at checkout.

Note that additional exchange fee may apply if your currency is other than SGD dollars.

•  Check the card details have been entered correctly, including the expiry date.
•  Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
•  Your card issuer may have declined the payment – as they don’t tell us the reason for this, it’s best to check with them.
•  If you’ve tried all of the above, try paying with another card.

Only one discount/coupon code can be applied to an order and cannot be used in conjunction with any other offer, including sale items and reduced stock. We reserve the right to update or change this at any time.

Unfortunately, we’re unable to cancel your order once it ships. All sales are final. If you received the wrong product in your order, please email us and we will support you right away.

Sometimes confirmation emails may take a minute to send. If you still haven't received it, please make sure to check your spam/junk folders.

Your order should arrive in 2-3 business days.

Business days refer to Monday - Friday and therefore does not include Saturday or Sunday as well as Public Holidays.

PRO offers free shipping on all orders over $30 in Singapore.

Yes. Currently, PRO ship to countries and territories including  United Arab Emirates, Australia, New Zealand, Singapore, Malaysia, Thailand and Hong Kong SAR. For international orders shipped from Singapore, shipping cost would vary depending on the chosen shipping method and distance among other factors.

We’re constantly working to bring our products to more countries. If you’re not serviced by this, keep an eye out as this list is constantly growing! You can also reach out to our support team via our Contact Form to check if we ship to your country.

For these questions and more please see:

https://pro-snacks.com/policies/refund-policy

https://pro-snacks.com/policies/privacy-policy

In the unlikely event that you encounter any damaged products, please email us with photos of the affected area and your order number. Our support team will do their best to assist you.

Of course! we did like to hear from you. Our Brand Ambassador program will be coming soon. Check back again shortly for more details.

Hi, yes we do! For corporate orders, please kindly fill out the form here.

Absolutely! We'll see what we can do depending on the amount you order. Please kindly contact us here and our sales team will get back to you. 

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At the bottom of every email newsletter we send, there is a link to ‘Unsubscribe’. Simply click this link to be removed from future mailings.

Log in to your account from our website. You may only change your Delivery Address online. If you wish to change any account details, you can email us to make the change on your behalf.